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It is the responsibility of telephone support work-at-home virtual assistants to provide good customer service and become the link between the organization and the customer. Requiring more than good training and broad knowledge, a customer service professional should possess important qualities or traits that can foster trust and a lasting company-client relationship.
1. Drive: This is a simpler term for enthusiasm and passion. This means that your customer service professional should enjoy what he or she are doing. They should be self-driven to get the problem resolved in order to help the customer. If the customer feels that the customer service representative is happy and eager to serve him, that customer will be easily satisfied.
2. Positive Attitude: Your customer service representative should maintain that “can do” attitude. It is best if he can effectively differentiate the workplace from personal issues. Your customers can sense the positivity in your company and there will be no doubts in the areas communication.
3. Hard work: Basically, providing good customer service means a lot of hard work. Remember that your customer service representative is dealing with different types of people everyday and it takes a lot of diligence, courage and persistence to please them all. To get all things done in time, even with the presence of many distractions, a customer service representative should be hard working.
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4. Responding quickly: A good customer service representative knows how to value the customer’s time. This means that he should not keep the customers waiting. The complaints, questions, inquiries, and concerns must be dealt with right away. Prompt and efficient services always lead to quality customer experience.
5. Attentiveness: Listening to what a customer is trying to say is very important. Your customer service representative needs to understand what the customer wants so he can deliver them right away.
6. Feedback-oriented: It’s always good to track and evaluate your business goals and objectives from time to time. Your customer service representative should be keen enough to follow up with a customer and gather responses regarding his experience with your products and services. This is intended to improve the future services of the company.
As a business owner, whether you are looking for a customer service representative or a work at home virtual assistant for your telephone support , you should ultimately ensure that you find the right candidate.
